• Alexandre Santamaria

New Technology for Restaurants and Bars.

Restaurants and bars are embracing the latest technology available to improve the quality of service they provide, as well as the efficiency of their businesses.

Here are some examples of the new technology being used inside and outside of the kitchen at restaurants and bars all over the world.

In the Kitchen

Behind the scenes in the kitchen, there are multiple ways in which new technology can make things smoother and easier. Here are some of the novel ways that restaurant kitchens are being upgraded.

Robotic Kitchen

Some phenomenal things being done with automating the entire kitchen.

At Spyce, a restraurant in downtown Boston, human chefs have been replaced by automated cooking pots that can create entire meals in just three minutes.

The way this robotic kitchen works is that when an order is placed, an ingredients delivery system sources them from the fridge. Next, they are portioned into what the meal calls for. After that, a robotic wok cooks and sears them. Finally, the end result gets poured into a bowl.

Voice-Activated Robots

There is a new advancement in robotics technology for the restaurant industry which features robots that can take orders and talk to diners. Csjbot has created a cloud-based robot named Elf that is widely used in Japan and Canada. This is a fully autonomous robot that can also be programmed for other roles, such as cashier, food runner, and greeter if necessary.

In Service

Service has become hi-tech and more convenient as well. Here are some of the latest tech innovations to be used in the restaurant and bar industry.

Facial Recognition Payment Technology

The use of facial recognition technology has been increasing in recent years and has now reached this industry. Alipay has developed a facial recognition payment system which lets customers pay without having to cough up any cash or use credit cards. Alipay has designed this system to initially be used in fast food restaurants. When it proves successful, it is sure to expand in its use to other establishments as well.

One of the major benefits of this facial recognition payment system is the ability to streamline order and wait-time processes. Customers get to go through the process of ordering their food and receiving it faster than before.

Self-Service Ordering

In 2019, self-service ordering has finally gone mainstream. These kiosks have digital touch screens, allowing customers to place their own orders instead of waiting to order from a cashier. Kiosks such as Toast, TouchBistro, and MobileBytes are all helping to increase sales while decreasing customer wait times.

Robot Bartenders

Robots have become a big hit at bars all over the world. This new form of customer facing technology puts a futuristic spin on bartending. One of the most popular robot bartenders is Nino. Made to be an updated version of the Bionic Bar, this robot bartender has the ability to mix an endless variety of drinks using bottles stored in an overhead rack. Customers can place an order using a special app where they can either select a mixologist-prepared recipe or create their own.

Management Tools

Restaurant technology has also advanced on the back-end. Restaurant finance has gotten a bit of an overhaul recently as well. Here are some of the new management tools available for restaurants and bars today.

Novel POS Software

Many restaurants and bars rely on several providers for their IT solutions in terms of ordering system / customer app / Marketing / staff attendance.... However, some establishments are leaving those behind in favor of fully integrated POS solutions like Aloha. This software company offers a virtually "no crash" solution that covers all your customer and management needs FOH and BOH.

Virtual Reality Onboarding

When onboarding new hires, the best possible way to do it is to have them right in the kitchen. Training them using virtual reality is less risky and saves money. New hires can take a 360-degree tour of a restaurant, watch other employees performing their duties, and put their skills to task in a virtual way using simulation games. No longer do employees need to actually be in your facility to learn how to perform their job. Since they will not be working with real food, which has a real cost if not used properly, they will feel less pressure of making mistakes, which can actually make them better at their jobs.

An Exciting Shift for the Industry

The future of hospitality includes these technological changes, as well as others. With the further development of the Internet of Things, we will be seeing more advances and changes in the way service is provided at restaurants and bars. With innovative concept creation delivering new ways of doing things in this industry, this is a bold new world full of opportunities to do things better.

Thank you for reading

Aware Hospitality Team


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